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Managing sickness absence – tips for employers

19 August 2021

by Tamara Barbeary & Sunny Rafaeli

Sickness absence can take many forms and can be complicated and sensitive for employers to manage. Absences may be short or long term, pregnancy related, disability related, due to work related stress etc. Each case will present its own particular challenges.

 

Mistakes in the process of managing sickness absence can be costly and may result in employment tribunal claims against employers for unfair dismissal or discrimination. We understand that navigating through this process can be challenging for employees and employers. We have put together 10 key tips for employers to help manage the process, promote wellbeing in the workplace and avoid costly disputes.

Tip 1 – Ensure that terms and conditions are clear about sickness absence and implement a full sickness absence policy:
Employers are under a legal duty to provide employees and workers with particulars of terms and conditions relating to incapacity to work due to ill health. This must be provided on or before the commencement of employment. It may be in a written statement of particulars, an employment contract or refer to a reasonably accessible document such as a handbook or sickness absence policy.
Having a full sickness absence policy in place to inform staff of how their absence will be managed and the standards of attendance they need to maintain will help employers deal with matters consistently and effectively. We recommend that all managers are appropriately trained regarding sickness absence procedures and the legal issues which might affect the way in which they deal with an employee reporting in sick.
Having other policies and procedures in place for dealing with time off for reasons such as compassionate leave, doctors’/dentist’ appointments and other responsibilities outside the workplace can prevent employees from taking sick leave in circumstances where they are fit for work but needed flexibility to make time up, work remotely or take holiday at short notice.
Tip 2 – Take proactive steps to improve staff health and wellbeing:
Employers are encouraged to take measures to promote and facilitate the health and wellbeing of staff, thus reducing the likelihood of absence due to ill-health. Such measures could include for example: (1) Employee assistance programs offering access to counselling and support services. (2) Workshops and training on managing stress, conflict resolution or work-life balance. (3) Training managers on mental health strategies. (4) Having robust policies in place to avoid bullying behaviours. (5) Team sports, gym membership or discounted membership. (6) Healthier working environments including ergonomic factors. (7) Health insurance or discounted health cover. (8) Managing workloads and ensuring staff are appropriately supported. (9) Providing opportunities for personal and career development. (10) Providing healthy team lunches or refreshments. (11) Installing a bike rack in the carpark and provide a shower for employees who cycle or run to work. Any steps an employer takes to promote a healthier workforce is not only good for staff; it is good for business.
Tip 3 – Keep a paper trail and ensure medical information is kept confidentially:
When following any procedure in relation to employee incapacity, it is essential for employers to ensure that accurate and legible records are kept of all meetings and correspondence and that they understand and can show when the employee was off, for how long and for what reason.
It is largely up to employers to decide what evidence they require from employees and at what stage. In practice self-certification is usually sufficient for absences of 7 calendar days or less. After 7 days, a doctor’s certificate or “fit note” as they are now referred to is all that is requested for SSP purposes and should be accepted as evidence unless the employer has strong grounds for believing otherwise. In cases of longer term absence, employers often require employees to submit to more detailed medical examinations or discussions with occupational health specialists and ensure that they have up-to-date medical evidence that gives a clear prognosis (obtained with the employee’s written consent).
An accurate record will help employers determine whether there is a pattern to the absences. Also, if an employer decides to dismiss an employee who has been on sick leave for capability and the employee brings a claim for unfair dismissal, there will be many issues to consider, one of which will be whether the employer acted reasonably in treating capability as a ground for dismissal. Written records of medical certificates, correspondence, telephone calls and meetings may assist in proving this.
Throughout the sickness absence procedure, the need to maintain confidentiality is of paramount importance. Information about a person’s health is sensitive and personal and constitutes a “special category data” under the UK GDPR and Data Protection Act 2018. Special category data should be handled in accordance with the principles of the legislation which also requires employers to establish and maintain an appropriate policy setting out how this data will be processed and retained. Also, employers should treat information received about a person’s health with sensitivity and should not use it in a way which would breach trust and confidence.
Tip 4 – Ensure any discretion to pay company sick pay is exercised fairly and consistently:
Contractual terms relating to company sick pay will often state that it is payable for a certain length of time and thereafter at the employer’s discretion, or in some cases that any payment is discretionary. The exercise of discretion is rarely absolute and is governed by implied contractual terms – in particular the implied trust and confidence term which, among other things, requires employers to be “even-handed” and not “irrational” in their treatment of employees.
Tip 5 – Recognise that different approaches may be needed depending on the type of sickness absence:
Employers may need to take a different approach to managing someone who is constantly having short bursts of absences due to a variety of different reasons to someone who has been on long-term sickness absence relating to a particular ill health related condition. Multiple short-term absences often give employers reason to suspect that the illness is not genuine and may end up becoming a disciplinary conduct issue. However, multiple absences, whether for the same condition or a variety of different reasons, can in fact indicate that there is an underlying genuine issue. Interviews can be a good opportunity here for management to raise any concerns and explore whether there are any underlying reasons for the employee’s absence that they should be aware of, or which may require consideration of adjustments.
Furthermore, regard should be had to all forms of sickness absence, whether due to physical or mental ill health. Many employers feel out of their depth when they discover that an employee is suffering with mental ill health, but it is important not to treat mental ill health as any less significant than other illnesses. Ultimately, the way an employee is treated during their absence will have a major impact on their likelihood of returning to work.
Tip 6 – Consider disability and reasonable adjustments:
Employers should consider whether the employee is disabled under the Equality Act 2010 and whether any adjustments to the employee’s duties or workplace would assist their return to work. If so, the employer should consider whether making the adjustment would be reasonable in the circumstances.
It is important to note that there is no onus on an employee to suggest adjustments. The duty falls on the employer. It is safest to take medical advice if there is doubt about the prognosis of an employee or the scope of any adjustments that could be made and whether or not they would enable an individual to return to work at some stage.
The employment tribunal will objectively determine whether a particular adjustment would have been reasonable to make in the circumstances. It will take into account matters such as the cost of the adjustment in light of the employer’s financial resources and the impact on the business.
It is generally advisable to agree with the affected employee that any adjustments will operate for an initial trial period, following which the parties should meet to review their effectiveness and discuss any changes.
Tip 7 – Keep in contact with the employee:
Maintaining contact with the employee throughout the sickness absence period is important, especially when receiving medical evidence, considering what adjustments to make, or contemplating dismissing the employee. However, care should be taken to ensure that a balance is struck between offering support and maintaining sufficient distance to avoid overbearing contact or any other conduct that could amount to harassment. This risk may be increased if the employee is alleging that their illness is work-related, and especially if it is linked to workplace bullying.
Tip 8 – Implement an effective return to work plan:
When an employee is returning to work after a long absence, it is important to put together a plan to effectively manage and support the employee’s return. This should be done in collaboration with the employee and may include discussing reasonable adjustments where appropriate or a phased return.
Tip 9 – Consider alternatives to dismissal:
Where it looks as if an employee on long term sickness absence will not be able to return to work or short term frequent absences are not sustainable, the employer will need to consider the situation carefully. There may be options to explore other than the obvious route of dismissal on capability grounds. It is important to consider these options both from the point of view of unfair dismissal law and also because there may be contractual entitlements which arise and failure to explore them may give rise to claims for breach of contract.
Employers should consider if there is another job within the business that might be more suitable for the employee. Any discussion of redeployment should be approached sensitively, as an employee may see it as a criticism of their abilities, or a demotion. If the job is in another office the employer will need to consider any relocation arrangements.
Employers who have pension schemes that provide early ill-health retirement benefits should ensure that employees who are absent on long-term sick leave are considered for such pensions before a decision to dismiss is taken.
Tip 10 – Make sure the correct procedure is followed for dismissal:
Employers should ensure they are familiar with the procedures that they should be following to carry out a lawful dismissal. Whether the dismissal is on the grounds of incapacity due to ill-health, conduct due to persistent absences without a valid reason, or for some other substantial reason under section 98(1)(b) of the ERA 1996, a fair procedure must be followed.
Conduct dismissals will fall under the ACAS Code of Practice and Tribunals must take it into account in determining fairness, and can also increase compensation by up to 25% if the employer has unreasonably failed to comply.
The principles governing procedural fairness in cases of dismissal for genuine ill-health are those established by case law and include: (1) carrying out a reasonable investigation and obtaining the relevant medical information; (2) considering adjustments and alternatives; (3) consulting with the employee and allowing them the opportunity to present their case against dismissal; and (4) allowing the employee the right to appeal the decision to dismiss.
Fairness is ultimately judged on the specific circumstances of the case and employers are advised to seek professional advice where necessary.

DISCLAIMER: The content of this article has been prepared for informational purposes only. The content does not constitute legal advice nor does it give rise to a solicitor/client relationship. Specialist legal advice should be taken in relation to specific circumstances.

If you do require specific assistance in relation to the above issues or any other employment related matters, please contact our specialist team here at Lennons.

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Billy Corbyn
Billy Corbyn
08:36 30 Dec 22
Lennons Solicitors, simply put, were patient, attentive, knowledgable and, above all, empathetic regarding the sale and purchase of my new home. Having tried to move several times during the pandemic (many surveys, many lost homes due to the uniqueness of the time) Lennons provided expert, professional support with a human element that made the considerable pressure of the process tremendously easier. With clear comms, support, and a smile, Lennons were a true partner, and I recommend them highly!
Olga Cyran
Olga Cyran
07:55 14 Nov 22
We have instructed Lennons Solicitors to act on our behalf in the purchase of our first home. From the point of obtaining a quote to completion Ros Nolan and Dianne have provided an exceptional level of service. Ros was very proactive, efficient, professional, and always easily contactable. Both Ros and Dianne were a pleasure to deal with due to their kind and approachable personalities, making a stressful process feel relaxed. We cannot thank or recommend them enough. You are both a credit to Lennons Solicitors.
Gina Wright
Gina Wright
11:17 06 Jul 22
We engaged Lennons for the sale of our house and the purchase of our new home. Ros Nolan was excellent in both transactions. Ros was thorough and gave excellent, timely updates about the progress of each transaction. The only reason that I have not given 5 stars is that there was no locum cover when Ros was away on holiday. This would have been most helpful. Ros ensured that all the outstanding actions that occurred when she was away were dealt with as a priority on her return. However, this would have been less stressful if some issues had been dealt with in her absence. I would recommend Lennons and will use them again, when the opportunity arises.
Kathryn
Kathryn
15:42 01 Jul 22
In what has been a protracted sale of my flat, Ros Nolan at the Amersham branch has been brilliant throughout. She has been extremely approachable and always willing to go above and beyond expectations to ensure the minimum of stress. We got there in the end and it is thanks to her hard work and patience. Thank you so much.
Helen Carson
Helen Carson
17:21 15 Jun 22
Ros recently worked on the purchase of our house and we couldn’t recommend her highly enough. She was very communicative, attentive and explained each step of the process clearly to us.
Michael Mott
Michael Mott
12:02 03 May 22
Having now worked with Lennons twice, once for a sale and once for a purchase, we are so grateful to Fran for all of her hard work, keeping us constantly updated and helping us through the process! We felt so grateful that we had her expertise and knowledge available. Thank you so much!
Jill Stiel
Jill Stiel
15:11 12 Feb 22
Posting on behalf of my parents, both 95. Ros Nolan acted on their behalf in a purchase and a sale. Ros and her team went above and beyond their remit to make both these tranactions as smooth and stress free as they could be. No hesitation in recommending Lennons, they are extremely professional but also very caring.
Lorand I
Lorand I
18:03 05 Feb 22
Been at Chesham office,they promised to follow up with a call, never happened, Had a chat online with someone… they promised to call me… never happened.They clearly don’t need money or new clients.
Bobbie Williams
Bobbie Williams
08:48 08 Nov 21
I had excellent personal service from Ros Nolan. She gave me the perfect combination of professionalism and humanity. As a first time seller she took me through the process with efficiency and kindness. A really great experience.
Andrew Silley
Andrew Silley
16:37 25 Oct 21
A great team who can be trusted and left to get on with the job of bringing a house purchase to completion without having to hassle them! They say what they'll do and do what they say - and they'll spot the detail you will probably miss! Can't speak highly enough about them.
John Moody
John Moody
22:10 11 Oct 21
As we live in New Zealand, we asked our estate agent who they would recommend to handle the sale of our property. The agent stated that the only agent he was 100% happy to refer us to was Jackie Stay at Lennons.Jackie was on holiday when our sale started but her assistant Marilyn was super-efficient at getting all of the documentation and necessary paperwork sorted in Jackie's absence, so the process was not impacted at all.The sale (leasehold) was complex and extremely tight on timings and both Jackie and Marilyn remained calm, efficient, good-humoured and professional the whole way through, managing to complete at the agreed date, much to our surprise and delight!Our huge thanks to you both and the team at Lennons for your work in helping us navigate through this sale.
Matt Holmes
Matt Holmes
12:21 24 Aug 21
We recently used Ros at Lennon’s and between herself and Dianne they did a super job with our sale and purchase. Very smooth from start to finish, clear communication and swift action when needed. To get the transaction done within 12 weeks in the current climate was a great effort. If needed we will definitely be back.
Paul Calway
Paul Calway
20:23 13 Jul 21
Could not recommend these guys enough. John Churchill was our solicitor and he was friendly, efficient and hard working. He somehow managed to get our sale and purchase through in a little over two months. Fantastic service.
Sarah OutsetMedia
Sarah OutsetMedia
13:43 22 Jun 21
We were recommended to use Ros at Lennons Solicitors and we were not disappointed. In an exceedingly busy time with the stamp duty holiday about to end, she has delivered a first class service and has always been available to answers any questions, not matter what they were.I would not hesitate to recommend her and would certainly use her again for any future moves. She made a very stressful process a lot easier.
Anusha Everson
Anusha Everson
12:34 22 May 21
Knowing how stressful house purchasing can be, we were keen to reduce that as much as possible by finding a great solicitor. We definitely struck gold when Ros Nolan at Lesson's agreed to take on our work. Courteous, caring, personable and gets the job done. We are busy and don't have the time to be following up services and this was so efficient. Most of our communications were by email and Ros knew exactly when a phone call would be better! We recommend Ros and the team at Lennons.
Kate Maples
Kate Maples
19:56 29 Apr 21
My house purchasing experience was made so straightforward & stress free with Ros Nolan at Lennons Solicitors. She was very responsive, genuine & transparent and importantly an absolute pleasure to deal with! She kept things moving quickly and me updated throughout the process. Her assistant Dianne was also super helpful.I would highly recommend Ros and Lennons Solicitors.
Ed Bussey
Ed Bussey
14:14 21 Apr 21
We engaged Ros Nolan of Lennons Solicitors to act as our conveyancer in a house purchase. This needed to happen in under 10 weeks. From the get-go, Ros was friendly, on-the-ball, quick to respond and realistic. We completed in less than 9 weeks; this was in no small part down to her professionalism. All of this at a reasonable price. Thoroughly recommended.
Paula Hurd
Paula Hurd
12:09 23 Mar 21
Right from the outset of our sale and purchase Ros Nolan was superb. Very professional, responsive and helped make a usually stressful occurrence much less so. Can’t praise her enough . Thank you Ros for everything.
C J
C J
10:54 11 Mar 21
Ros at Lennons Solicitors did a great job with regard to my recent sale. She was efficient, professional and approachable with a calming demeanor making an at times stressful process less so. I had confidence in her at all times and I wouldn't hesitate in recommending her.
The Chalfonts Motor Company
The Chalfonts Motor Company
14:03 06 Mar 21
Absolutely fantastic service from Both Ros and Dianne for the sale and purchase of our new house. Many thanks for all the hard work.Edward and Emma.
Maria A
Maria A
17:05 13 Feb 21
Ros guided us through our recent house purchase. From the very first call, we knew we were dealing with a true professional. She is highly knowledgeable, very personable, always responsive and proactive, took time to explain our options, offered reasoned solutions and made the process stress-free.Dianne answered our phone calls, kept us updated and ensured that the onboarding and fee payment process was handled smoothly.When Ros was on leave, we were assigned a locum solicitor which meant that we had continuity of service.
Lee Edwards
Lee Edwards
16:31 08 Feb 21
Ros Nolan helped with the purchase of a grade 2 listed property. She was professional and very quick to respond to questions. She was also very proactive in ensuring the purchase progressed quickly and the exchange/completion process was extremely smooth. Would recommend!Thank you Ros for your fantastic work and help.Lee
thomas kinsey
thomas kinsey
11:20 02 Feb 21
Ros Nolan at Lennons dealt with our house sale and purchase and was incredibly diligent and professional throughout. She took time to answer our queries and provided helpful guidance and advice to us. I would recommend.
Cassie Staines
Cassie Staines
17:48 30 Jan 21
Lennons have been absolutely brilliant, responsive and have gone above and beyond to help us get our sale through smoothly. Thoroughly recommend.
Sam Elliott
Sam Elliott
11:48 26 Nov 20
We've recently completed on our first property and we would like to recognise both Todd and Lennons for their support and guidance throughout the process. Having not been through this process before, it was quite daunting to know what actions needed to be done. Todd was always available to put our minds at ease and coach us on every step along the way. We'd recommend Lennons to anyone looking for professional support when buying or selling.
Matthew Arnold
Matthew Arnold
11:11 22 Oct 20
Thank you so much to Tamara at Lennons' for steering me through my redundancy. Her sensible and straightforward approach made the whole thing much easier plus it was all completed very quickly which I really appreciated.
Tom Makinson
Tom Makinson
12:53 16 Oct 20
We used Lennon's (Ros) for our recent sale and purchase and found her to be efficient, thorough and informative throughout the entire process. I would highly recommend the service to anyone.We also received a hard copy of all info/searches at the end of our purchase which was a nice touch - always useful to have something in physical copy!
Justine Raymond
Justine Raymond
19:07 31 Aug 20
Highly recommend the services of Lennons Solictors especially Ross Nolan and with Dianne's help they went above and beyond our expectations. We would throughly reccomend their services.Justine Raymond and Fiona Wells.
Corin Evans
Corin Evans
15:23 03 Aug 20
We've just sold our property and we had Francesca Putland manage it for us. This is the second time my partner and I have used Lennons and again they were fantastic. Francesca was on hand at every turn to offer advice and make it as smooth as possible. The sale was stress free and she ensured it went smoothly. Francesca really went above and beyond to keep us up to date throughout the whole process.
Hamish Haughey
Hamish Haughey
08:37 31 Jul 20
Fantastic, professional, friendly, and proactive support from Ros when buying our new house. Couldn't have asked for a better experience! Would recommend!
Nikki Hayman
Nikki Hayman
09:48 27 Jul 20
We can't thank Lennons Solicitors - Amersham enough, but especially to Todd Bowsher and the work he did on our house purchase. Helping us through one house falling through and getting the next house completed in a matter of weeks. Todd was always prompt with all responses, and explained every step to us professionally and clearly.We would recommend Lennons and Todd to anyone looking for a solicitor to help in the sale or purchase of any property.Thank you so much.Nikki & Mark
peter oden
peter oden
09:25 26 Jul 20
Helped us buy a house and sell a house. They were always very responsive, accurate and insightful. Highly recommended.
Caroline Shephard
Caroline Shephard
12:51 15 Jul 20
The staff at Lennons were superb, in particular Ros Nolan, who steered me through the minefield of selling a property. Would highly recommend both her and the firm.
Kate Readings
Kate Readings
01:30 13 May 20
I can’t praise Lennons Solicitors of Amersham enough, but especially to Ros Nolan and her PA Dianne for the exceptional work they did in the sale of my house so recently.Ros was always prompt with all her responses, professional and so approachable when it came to any problems. We only completed last Friday and I am so VERY VERY grateful to her because without her hard work and total efficiency it could have been a very different story considering the news of today, and the impact it is having on the house sales market.Her fantastic services were reasonably priced and I would recommend Lennons and Ros to anyone looking for a fantastic local solicitor to help in the sale or purchase of any property.Thank you so much.Kate
Andrew Hutchison
Andrew Hutchison
07:29 06 Mar 20
We used Ros at Lennons as our conveyancing solicitor for a house buy. As first time buyers we needed lots of guidance which Ros happily gave. She was helpful, friendly and knowledgeable. She was on top of everything and kept us informed along the way. I can highly recommend.
Pip H
Pip H
18:12 29 Feb 20
We recently completed on the sale and purchase of our home and Ros Nolan carried out our conveyancing work. For a number of reasons, the transaction was rather long and protracted, so we were pleased to have Ros as our lawyer and very impressed with her readiness to go the extra mile. She was always easy to contact and ready to talk through any issue that concerned us. This is the second time Ros has acted for us and it felt like having a good friend 'in our corner’ helping to smooth out the problems and bring us to completion. Thankyou Lennons for a job well done!
Christina Halkiopoulos
Christina Halkiopoulos
09:21 04 Feb 20
Todd at Lennon's has been an absolute joy to work with during our property purchase - he's extremely knowledgeable, helpful and efficient. He dealt with all of our queries in a timely and professional manner. We will absolutely look to Lennon's - and Todd in particular - for any future legal needs.
Ben Mansfield
Ben Mansfield
17:00 28 Jan 20
I used Rezaul Haque at Lennon's for a business contract and found them to be very efficient and excellent value for money. Great communication throughout the process. I would highly recommend.
nadia malik
nadia malik
21:21 27 Jan 20
We had an amazing experience working with Rezaul. Very honest and upfront. Very keen to help and very prompt with all responses and any questions we had taking over the lease of a new shop. Thank you for all your help and friendly advice. Would definitely recommend.
Cynthia Hassell
Cynthia Hassell
16:09 21 Jan 20
A very pleasant experience with Ros Nolan, nothing was too much trouble for her to explain. Queries answered quickly and professionally. It made buying and selling a good, trouble free experience with this Company, particularly with Ros Nolan. We would highly recommend them.
Gary M
Gary M
19:27 16 Dec 19
I could not have asked for a better conveyancer than Ros Nolan at Lennons to help me through my first house purchase. From the first abortive purchase through to completion on my new home, Ros has been diligent, helpful, friendly, and highly competent. A massive thank you to both her and Diane for all their hard work.
Amy Sansom
Amy Sansom
14:03 04 Dec 19
Rezaul was brilliant at solving a corporate dispute for us and ensured procedure was followed to the letter. He was always on hand for a quick phone call if needed and kept us up to date on the matter.Thank you
Mike Lennon
Mike Lennon
23:01 21 Oct 19
Andrew king from Lennons Solicitors is excellent at what he does. Having conducted research around various firms based upon expertise and reviews I opted to instruct Lennon's Solicitors. My point of contact was Pauline Barber who took my initial information. I was then referred to Andrew in respect of a sensitive property / probate matter, which was a very stressful situation for my mother. Suffice to say Andrew was personal but professional in his approach, explaining everything in a way you can understand, whilst providing clear options in how to progress matters. He was helpful in resolving any queries and concerns which were raised. This not only helped me tremendously in obtaining the correct information he required but it also made matters stress free and easy for my mother to understand. Pauline assisted in proceedings when Andrew was not available and all messages left received prompt responses by both Pauline and Andrew. Overall Lennon's were selected for their reputation and expertise in the field i required. Suffice to say Lennon's did not fail to deliver and Andrew is a damn good solicitor, who I would recommend 100%.
Rachel Moore
Rachel Moore
12:50 16 Oct 19
I've used Todd Bowsher for buying/selling property twice now and both times have been straight forward and stress-free. It became apparent to me in buying my latest flat the importance of having a good solicitor and I can't recommend Todd, and Lennons, highly enough.
Bob Falana
Bob Falana
12:21 14 Oct 19
Dear Todd, having worked with you on a number of property purchases over the last few years, I am delighted to offer my feedback. You are a pleasure to work with, Always returning my calls and keeping me informed throughout the process. You make what could be a stressful time much easier and calmer, your advice has been valuable and accurate for sticky moments in the process. Thank you for a great service at a great price.Kind regards - Bob
Scott Hamilton
Scott Hamilton
10:35 02 Oct 19
Lennons worked on a commercial lease for me. They performed this task quickly and efficiently. Easy to work with.
Martin Nash
Martin Nash
14:50 01 Oct 19
Ros at Lennons recently acted for me with a house purchase. Excellent service, she kept me well informed throughout, the process, seemed really knowledgeable and chased things along when necessary. Would highly recommend. Competitive fee for a quality service. Thanks Ros.
Susan Harris
Susan Harris
11:04 26 Sep 19
I am very pleased that I instructed Rezaul from Lennons in Amersham to undertake some conveyancing work for me in relation to my business. Rezaul communicated well and always kept me informed about how the process was going, along the way. He was also very easy to get along with and available to answer any questions. I will certainly use him for anything I may have in his expertise in the future!
Katie Hughes-Jones
Katie Hughes-Jones
11:23 18 Sep 19
We had a great experience with Todd at Lennons. He did everything he could to move things along as quickly and as efficiently as possible as well as always been available for advice.
Dan Farrell
Dan Farrell
21:16 16 Sep 19
Efficient, diligent and understanding service from Todd and the team. We really appreciated the advice and accurate conveyancing service.
Adam Gibson
Adam Gibson
14:03 05 Aug 19
Ros Nolan was a pleasure to work with on the purchase of our new home. Her expertise and knowledge helped in maintaining an easy, smooth process. I'd highly recommend Ros' services to any other first time buyers.
Heidi Scully
Heidi Scully
18:49 26 Jul 19
I had never sold a house before and didn't know quite what to expect. Roz or Diane were always quick to answer the phone or emails. The whole process ran smoothly and I was always kept informed along the way how things were going. Thank you very much !
Kieran Byrne
Kieran Byrne
14:29 28 Jun 19
I had the pleasure of dealing with Rezaul from Lennons in a couple of recent transactions, both residential and commercial. I found him to be extremely professional and knowledgeable. He was also tenacious in protecting my interests. Altogether my experience of using Lennons was excellent, I will use them again and recommend them to friends.
Alison Chauhan
Alison Chauhan
11:32 25 Jun 19
Lennons Solicitors were highly recommended by 2 lots of friends and Lennons lived up to our expectations when selling a house in York via probate and some very technical aspects linked to Land Registry - we live in Bucks - and the whole process was very efficient and economic under Ros Nolan who proved to be a very safe pair of hands. We were fully kept in the picture throughout the process with an outcome we were looking for. We will appoint Lennons for legal services in the future and would recommend Lennons to others as well.Alison an Bal Chauhan
Sarah Quane
Sarah Quane
11:54 19 Jun 19
We were recommended to use the services of Ros Nolan when selling our house in Chesham. Really grateful that we took the advice as compared to some of the solictors in the chain, Ros was always readily available to speak to us, replied to emails promptly and gave us really good advice throughout the process. So much so, we have instructed her to act for a purchase on our sons behalf and again, Ros is readily available and gives our son, as a first time buyer, lots of time and reassures him whenever he has a question or query. Top marks for communication which when both buying and selling, is imperative. Highly Recommend
Chris Barrett
Chris Barrett
15:31 17 Jun 19
Rezaul dealt with the conveyancing of our residential property. As first time buyers, we were kept informed throughout the process and exchange and completion were almost seamless. Many thanks for a smooth process, highly recommended.
Valerie Gollar
Valerie Gollar
15:53 05 Jun 19
Details of this firm appeared on line when I was researching a Land Registry form. After using their chat line I received a call back from Mike Wragg and was given the information I required, and which I had been unable to access from the Land Registry site. Excellent advice and would definitely recommend.
Early New Business
Early New Business
09:41 22 May 19
Rezaul Haque did a great job for my family, purchasing the Freehold of their property. Rezaul acted in an efficient, timely fashion, with a very professional manner at all stages of the transaction
Dick Tillett
Dick Tillett
14:24 25 Apr 19
Rezaul Haque has been a great help in what has been a difficult time. He has been very quick at returning phone calls and emails. He handled my commercial property lease efficiently. I would not hesitate to work with him again and I would happily recommend Lennons.
Giles Leather
Giles Leather
11:44 15 Apr 19
Rezaul Haque was extremely professional and worked relentlessly to ensure a good result for all concerned. Thank you.
Victor Surana
Victor Surana
20:36 14 Mar 19
Professional service by first class solicitors. Ros Nolan did a fabulous job on sealing the deal for our first property. She is a thorough professional who exceeded our expectations. It was a very assuring experience as Ros always kept us updated on the progress and proactively completed the paperwork well within the timelines. Overall, thanks to Ros, our expectations were exceeded. Will not hesitate to recommend her for all your legal works.
Rich Perfumerie
Rich Perfumerie
13:11 27 Feb 19
Rezaul did a fantastic job with our commercial lease.Wouldn’t hesitate to use him and Lennons againHighly recommended
Innervision 1
Innervision 1
10:29 11 Feb 19
Rezaul Haque from Lennons dealt with the lease on our new office. He was efficient, thorough and most professional despite some trying circumstances. He made my job that much easier. Thank you.
Matt Crisp
Matt Crisp
17:21 29 Jan 19
Rezaul did a fantastic job on our corporate share holders agreements, great guy, great work, Many Thanks!
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